Important: we have made a major change to our T&C regarding cancelling a service. Please make sure you have read our Terms of Cancellation below!

25/02/2015

Teamspeak 3 Hosting



Is Forge Gaming a Teamspeak 3 reseller?

No. Forge Gaming is a hosting company which offers VPS servers, server management and application hosting only. However, like any host we can install applications onto your server such as Teamspeak 3. However, we will only install an unlicensed TS server, hence our $10 TS Server Hosting. It is up to you to organise a license or non-profit-license for your Teamspeak server.

How can you offer free hosting?

Our free hosting only applies to channel hosting, this is not a dedicated Teamspeak server. These channels are set-up on the existing Forge Gaming Teamspeak 3 server: ts.forgegaming.net There is a limit of 9 channels offered for free.

What are channel admins & owners?

With our free and paid for channel hosting your communities admins and owners will inherit channel groups whilst in your channels. These groups will grant your owners and admins permissions over these channels and people who join these channels. Allowing you for instance to kick a troll out of your channels.

Where is Forge Gaming's TS hosted?

Midrand, Johannesburg, South Africa

What is deployment time?

As our services are not currently automated, but manually provisioned deployment time is the expected duration you will need to wait after purchase before your service is live. Please not deployment time operates between working hours only: 09:00 – 17:00 Mon – Fri.

What are Teamspeak applications?

Forge Hosting has developed a series of Teamspeak applications which you can take advantage of for $1 each per month, these including:

  • Daily Server Backups
  • Twitter to Teamspeak
  • Teamspeak Bot (Third-Party)

VPS Hosting



What is VPS Hosting?

VPS Hosting is the process of renting a virtual server and bandwidth through a company so that your applications can be installed and available online. A VPS runs its own copy of an operating system, and customers have root-level access to that operating system instance, so they can install almost any software that runs on that OS.

Is Forge Gaming VPS suited for me?

Forge Gaming VPS hosting is a platform created for communities, primarily gaming communities, who need to launch and scale their servers quickly whilst having a trusted support team to help them. However, our platform is also ideal for individuals who require dedicated servers for a website or other application as well as small to medium companies which require the responsiveness that a locally hosted server offers.

What is an Atom?

An Atom is our term for a single virtual server.

Where are Forge Gaming Atoms hosted?

  • South Africa: Johannesburg
  • United Kingdom: London
  • Europe: Amsterdam
  • US: New York or San Francisco
  • Southeast Asia: Singapore

Why are South African Atoms more expensive?

The unfortunate situation is that hosting in South Africa is more expensive at an operations level. There is less competition for colocation, bandwidth is more expensive and overall there are fewer customers.

What can I do with an Atom?

Think of an atom as a resource pool, the more resources you use the less room you have to play.

Our entry level servers are ideal for low resources applications such as Teamspeak and small Minecraft servers. However the possibilities are endless as you can scale-up your server on the fly!

What is deployment time?

As our services are not currently automated, but manually provisioned deployment time is the expected duration you will need to wait after purchase before your service is live. Please note deployment time operates between working hours only: 09:00 – 17:00 Mon – Fri.

Do I require Full Management for my Atom?

If you have little to no experience with managing a server from command line we would strongly suggest adding Full Management onto your Atom.

Any Atom can have Full Management added to it during purchase or within the deployment window. However, existing Atoms cannot have Full Management added!

Our team will monitor, optimize, and protect your server 24/7/365, so you can spend your time managing your business or community. It is perfect for people who are new to server management or those who would prefer spending time on their business instead of their hosting.

Please note you will not be provided root access if you add Full Management to your atom.

Application & plugin install by FGN

With Full Management added to your VPS we will gladly install application and plugins on request. Please note we will only install another services after the first has been completely installed and configured. This is expected to take up to 1 week depending on the complexity of an application.

Applications must meet the following criteria to be installed:

  • Linux supported
  • Non beta
  • Publicly available (Unless you provide a license)
  • Will not use more resources than your Atom is provisioned with

Server region transfer support

Only available to Virtual Atom Global plans!

Client Control Panel

ForgeCP is only be available to clients with Virtual Atom Global plans!

The control panel facilitates server restarts, shutdowns, boot-ups and status of all your Atoms.

Custom Game Control Panel

We do not currently provide any “Custom Game Control Panel” with any of our services.

If you have Full Atom Management and would like us to install TCadmin or McMyAdmin you will need to provide us with a license for it first.

We will however, be looking into offering a “Custom Game Control Panel” in the future.

What can I not use my Atom for?

  • Adult content, we require certain licenses for this and are not interested in obtaining them.
  • Illegal content of any nature: Spam bots, phishing or scam sites. (Illegal content is determined by us!)
  • Viruses, malware, etc.
  • Cracked or illegally obtained software or distribution.

Please note we do also monitor non-managed Atoms for illegal content.

What if my Atom uses all of its Bandwidth?

We shut it down until the end of the month!


Teamspeak Applications



What are Forge Gaming Teamspeak applications?


We have developed some truly unique applications which you can take advantage of on your Teamspeak 3 server. These applications range from server snapshot scripts to Twitter integration. All our applications are developed in PHP and are available on our Github repository as open-source software.

With the exception of the JTS3-Server-Mod all applications are developed in-house.

Why do I have to pay to use these applications?


You don’t, you can download them from our Github repository and set them up on your own environment. However, if you choose to purchase an application through us we will manage the hosting, set-up and periodic updates of the application.

How do these applications work?


Our applications require server-query login credentials to your teamspeak 3 server, these must be made by a member of your Teamspeak Admin Group. The apps then run on a schedule:

  • Twitter: 10min
  • Snapshots: 24hrs

Why are the applications priced different?


If you have a Teamspeak 3 or VPS server with us each application is priced at $1/month.

If your server is hosted elsewhere you must pay the full price listed on the Teamspeak Application Hosting page.

What is Dropbox compatibility?


Dropbox compatibility will allow you to edit the JTS3-Server-Mod configurations files as well as access your server snapshots.

Payments



How do I pay for my plan?


You can choose to pay by any of the following methods:

  • Monthly via EFT or PayPal (credit & debit cards accepted)
  • Annually via EFT or PayPal (credit & debit cards accepted)

How are payments secured?

PayPal payments are processed on PayPal utilising an SSL signed certificate and an encrypted connection. No payment details are stored by us.

EFT payments are processed on your banks website utilising an SSL signed certificate and an encrypted connection. No payment details are stored by us.

When am I billed?

You are billed up-front before a plan is deployed. We do pro-rata orders placed during the month.

Each service is billed on a monthly cycle. You will be invoiced on the 25th of each month for the following month. Payment is required on or before the 28th of the month!

Please remember that EFT transactions can take upto 3 days in South Africa and are not eligible for an extension.

When payment is visible on our accounts you will receive a payment confirmation invoice.

Am I charged while my Atom is in a powered-off state?

Yes. Your diskspace, CPU, RAM, and IP address are all reserved while your Atom is powered off.

When do you charge me if my plan is auto-recurring?


On the 25th of each month for the following month (PayPal only).

What is an outstanding balance?

Balances are considered overdue if a payment has failed to process on the 25th of the month for auto-recurring plans, or if you have not paid by the 28th of the month for manually paying users.

Please see our cancellation section regarding our procedure for unpaid plans as well as when we require cancellation notification.

Can I pay in advance?

If you feel inclined to do so, yes.

I submitted payment. Why hasn't my plan been deployed?


Please note PayPal and EFT are not processed in real-time. Once payment is visible on our accounts deployment will be initiated.

Why do I have to pay up front?


This in order to avoid fraudulent orders as well as to ensure that we do receive payment for a service. Our higher deployment times are also used to insure that an order is not fraudulent.

Do you offer refunds?


No, we do not offer refunds. If there are extenuating circumstances, please contact us!

Cancellations



How do I cancel my plan?

Cancellations must either be done in writing and sent to accounts[at]forgegaming.net

A 30 Day notice period is applicable for cancellations.

All outstanding invoices must be paid before an account is cancelled or once cancellation has been requested.

What will happen to my Atom on cancellation?

Once an account is terminated it is removed from all our servers. A backup copy of your data will be kept for a maximum of 15 days after cancellation.

What will happen if I fail to pay my invoice by the 28th of the month?

If, after the 28th of the month you have not made payment we will send a Service Termination Urgent notice, if payment is not made the following day your service will be canceled at midnight at the end of the same month! Please note your account will be in arrears until payment is made! No backup of your service will be retained either!

Received a Server Termination Breach notice ?

In this case your Atom server will have been deleted and your account will be blocked due to a breach in our terms of service, of which this FAQ is included.

Please contact us if you would like to remove the block.



DMCA Requests?

If your government, organisation or as an individual discover illegal or copyright content being hosted on a server hosted by Forge Gaming Network, and have a valid DMCA Request, please contact us immediately and we will assist in resolving the issue.

Forge Gaming Network is not responsible for the content our customers host on their Atoms, these are private servers and we do not take ownership of data a user uploads to an atom. However, if this content is deemed to be illegal we will help authorities within the framework of local law.